Refund policy

RETURNS POLICY
In the unlikely event of your order being supplied incorrectly or damaged in transit, please call our Team on 01507 533581 or email our customer care team on info@aura-soma.com, within 14 working days of receipt and we will provide you with a RETURN PROCESSING NUMBER and arrange replacement goods.

·      If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within 14 days of delivery. 

·      For hygienic reasons our products (Creams, Lotions, Shower gels, Air Conditioners etc...) may only be returned unopened and in their original packaging. Unfortunately we will not take back any opened containers, jars, tubes or bottles.

·      We are able to process your returns and exchanges only when the order is returned to us in saleable condition, in original packaging and in a sturdy return box, faulty products excluded.

·      You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly.

 IS THE PRODUCT YOU RECEIVED FAULTY?

To begin the process of returning faulty product(s) please email our customer care team on  info@aura-soma.com detailing the problem with the product(s) and we will provide you with a RETURN PROCESSING NUMBER and the next steps. Please do not send product(s) back to our warehouse without a RETURN PROCESSING NUMBER.